How do you deliver difficult messages to your team? What’s your style? I prefer stepping out of the office meeting room. A walk outside the building, a café work better when I need to have a difficult one on on discussion. Why are “out of office” meetings effective to deliver difficult messages?
Blog
What are the best strategies for marketing your small business?
A lot depends on who is your customer. If millennials are your primary audience, spending most of your resources on print advertisements is not a great idea. To identify the best strategies for marketing your small business, you first need to understand your customers.
Are you a BAD Manager?
One of the most (ab)used and (mis)shared quotes on social networks is that “People leave managers, not companies”. This is somewhat true. People leave jobs due to bad managers. But people leave good managers too.
What makes a manager good or bad? You need to realize that the correct answer is not a definite point on a scale. Like most quality measurements, the answer would have a range. Like how sweet is a cup of tea? Or like salt to taste.
How to break down goals bit by bit?
Size tricks our minds. The enormity of a challenge or goal deflates the enthusiasm. You may toil long enough and yet feel there’s no progress. Well, as they say, Rome was not built in a day. It helps to break down goals bit by bit.
How to Hire Freshers?
How do you evaluate a job applicant without any previous job experience? The resume of a fresher does not say much about her skills. Yes, the resume has academic credentials and project summaries. It does not however give insights about the key skills required for her to do her job well. So how to hire freshers that fit the job requirements?
What’s your employee happiness quotient?
We work in a KPI driven work environment. It’s justifiable if employee happiness be measured as a KPI. Most organizations measure employee satisfaction. I believe only a handful measure employee happiness. Yes, satisfaction is not the same as happiness. What is your employee happiness quotient?
How to handle sales objections?
“Every sale has five obstacles: no need, no money, no hurry, no desire, no trust.” – Zig Zaglar. Most prospects you speak to have sales objections, or reasons they’re hesitant to buy your product. Some fake reluctance to sweeten the deal. How to handle sales objections?
Don’t Fail to Plan Employee Engagement?
Now, more than ever, is the time you should not fail to plan for employee engagement. Why?
The Covid-19 impact on the way we work and live continues to linger on. There is no end to job, health and life uncertainties. As one after another pandemic wave subsides and we look to move closer to what was normal, a new variant and spike hits us with greater force.
Did you go mystery shopping?
Reality seldom meets perception. As-is business processes can be surprisingly different from planned and to-be business processes. How often do you check if everything is operated as planned? How do you check. Mystery shopping is one of the most effective ways to find out the gaps.
Empathy in Leadership – Why every leader needs a customer service stint?
Empathy, compassion, listening with patience, the willingness to express gratitude and accept mistakes are some of the soft skills that leaders need to lead happy teams. Jerks cannot be good leaders. People management is about people. You cannot excel at people management if you lack empathy and compassion. Compassion and empathy in leadership is non-negotiable.