When was the last time you carefully read a 21 page lengthy policy document word by word? My answer is never. Reading fine text in business and legal jargon spread over a boring, multi-page document is downright boring. It’s just about time we disown boring company policies. Time to get creative.
Human capital is the greatest asset of a company. Andrew Carnegie once said – “There is little success where there is little laughter.” Let us say a big thank you to Dr. Noriaki Kano and start using the Kano framework to create happier workplaces. This post explains the basics of the Kano model and how to adapt it for employee satisfaction.
How well do companies handle the last leg of association with their employees? Some handle it better than most. Some do a decent job, some do a great job while many suck at it. While companies put in a lot of effort, resources and consideration in managing the other stages of the employee life-cycle, their handling of employee exits leaves a lot to be desired. Let’s address this missing piece in the employee engagement puzzle.
We make too many decisions at the eleventh hour. The urgency and the pressure to decide quite often lead to incorrect decisions. When we look back at our decisions, we find out that some arguments were never made. Some doubts were never discussed. Volunteer to be the Devil in the next meeting and improve decision making.
All recent studies and surveys highlight that employees want the flexibility to work from anywhere. 69% of millennials would give up on certain work benefits for a more flexible working space. How can companies navigate work from home expectations of their employees?
Customer needs and preferences keep changing and evolving. Thanks to data availability and analytics, companies can leverage deep customer insights and adapt. The recent changes in customer behavior as a result of the prolonged global pandemic and enforced lockdowns have significantly altered buying preferences and channels. Here are 4 key focus areas for brands to address what customers want.
This post is a summary of employee tenure analysis for a randomly selected sample of 250 people. The average tenure for the sample is 3.79 years while the median tenure is 2.96 years.
Vendor comparison serves as a good reality check as you get feedback from customers to understand why a certain competitor was awarded the deal ahead of you. It also provides information on what parameters are most important for you customer. You could use the information and competitive benchmarking to improve your value score. This prepares you well for future sales opportunities.
Click through rate (CTR) is “a ratio showing how often people who see your ad or free product listing end up clicking it.” Improving click through rate ensures maximum output in the form of relevant customer actions.
Decision making is an integral part of our daily routine. Some are easy, non-critical and we do not have to worry about consequences. Then there are critical decisions that may have far reaching consequences. Understanding of what could go wrong will facilitate informed decision making. Download this free template to evaluate risk when making a decision.