When you’re running a business, one of the inevitabilities you’ll face is customers who are angry and upset. And while it’s never enjoyable to deal with these situations, it’s important to remember that how you respond to angry customers can make all the difference.
Decision making is an integral part of our daily routine. Some are easy, non-critical and we do not have to worry about consequences. Then there are critical decisions that may have far reaching consequences. Understanding of what could go wrong will facilitate informed decision making. Download this free template to evaluate risk when making a decision.
In a rush to fix problems at work, we often miss to look for the root cause. Hence the problems reoccur frequently. Let us understand how to use 5 why analysis for problem solving. Free template included.