No one enjoys dealing with a difficult customer. But, whether we like it or not, it’s a part of doing business. The ability to handle a tough customer situation with grace and composure can mean the difference between a satisfied customer and a lost one. So how to deal with a bad customer?
Every business understands the importance of customer acquisition. But what about reacquisition? Just because a customer hasn’t bought from you in a while doesn’t mean they never will again. In this blog post, we can explore some tips and tricks to get old customers back.
In recent years, artificial intelligence (AI) has become increasingly popular in the customer experience landscape. Customer service chatbots, for example, are powered by AI and are becoming more and more common. But what other ways can AI transform the customer experience? In this blog post, we’ll explore how AI for customer experience is transforming the landscape.
89% of consumers are more likely to recommend a business if it provided a personalized customer experience. Do you want to learn how to improve customer retention, increase brand loyalty, and create delighted customers? If so, keep reading. This blog post is the beginners guide to customer experience.
When you’re running a business, one of the inevitabilities you’ll face is customers who are angry and upset. And while it’s never enjoyable to deal with these situations, it’s important to remember that how you respond to angry customers can make all the difference.
Engaging customers is essential to any business’ success. However, given the vast array of marketing channels and means of communication available, it can be difficult to know where to start. Here are ten customer engagement strategies that will help steer your business in the right direction when it comes to winning customer engagement.
Businesses can increase their profits by up to 26 percent by simply providing good customer experience, according to a study published in the Harvard Business Review. This is likely because customers who have positive experiences with a company are more likely to return as customers, refer others, and spend more money.
People tend to remember the extreme experiences – the most pleasant and the most unpleasant. What people remember is what they talk about. Brands want customers to talk good about them. Word of mouth is the best marketing you can ask for. This is where customer experience creates a differentiation for a brand.
Customer needs and preferences keep changing and evolving. Thanks to data availability and analytics, companies can leverage deep customer insights and adapt. The recent changes in customer behavior as a result of the prolonged global pandemic and enforced lockdowns have significantly altered buying preferences and channels. Here are 4 key focus areas for brands to address what customers want.
Profitability and sustainability for most businesses depend upon customer loyalty. Repeat transactions from customers is what every business aims for. You may have heard about the concept of measuring customer life time value (LTV). There are several strategies and tactics businesses use to lure customers into repeat and more frequent transactions. Delivering a great customer service is one of these and is a zero cost strategy.