How AI Transforms The Customer Experience Landscape?

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In recent years, artificial intelligence (AI) has become increasingly popular in the customer experience landscape. Customer service chatbots, for example, are powered by AI and are becoming more and more common. But what other ways can AI transform the customer experience? In this blog post, we’ll explore how AI for customer experience is transforming the landscape.

What Customers Want? Recent Trends and Changes in Customer Behavior

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Customer needs and preferences keep changing and evolving. Thanks to data availability and analytics, companies can leverage deep customer insights and adapt. The recent changes in customer behavior as a result of the prolonged global pandemic and enforced lockdowns have significantly altered buying preferences and channels. Here are 4 key focus areas for brands to address what customers want.

Great Customer Service is a Zero Cost Strategy

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Profitability and sustainability for most businesses depend upon customer loyalty. Repeat transactions from customers is what every business aims for. You may have heard about the concept of measuring customer life time value (LTV). There are several strategies and tactics businesses use to lure customers into repeat and more frequent transactions. Delivering a great customer service is one of these and is a zero cost strategy.