We’ve all been there. You’re trying to do your job, but there’s this one customer who just won’t leave you alone. They keep asking for things that are unreasonable, impossible, or downright ridiculous. They complain about everything, from the price to the quality to the colour of your shirt. How do you deal with such a customer?
In this blog post, we will explore why the customer is not always right, and how you can set healthy and respectful boundaries in customer service. Read now!
Need help notifying your customers about a price increase? This article offers practical advice and communication strategies to ensure a positive response from your customers.
Responding to upset customers requires empathy, patience, and effective communication. This comprehensive guide will equip you with the tools and techniques to handle any customer complaint with confidence.
Want to know what your customers really think? Learn how to get valuable feedback that will help you improve your products and services. Customer feedback is essential for improving your business. Don’t miss out on the benefits of customer feedback!
A price increase is never an easy thing to announce to your customers. On the one hand, you don’t want to lose their business by increasing your prices. On the other hand, you need to cover the costs of your own business and make a profit. Here are some dos and don’ts to follow when announcing a price increase to your customers.
You will inevitably have customers who are angry with your product or service. While it is impossible to please everyone, it is important to try to diffuse the situation and resolve the issue as best as you can. Follow these tips to deal with an angry customer.
It’s a new year, which means it’s time for new year resolutions! If you want to improve your customer experience this year, then you need to know how to create an exceptional customer journey. Keep reading to learn about the necessary steps you need to take in order to create a customer experience that is truly exceptional!
Are you having enough conversations about customer experiences in your organization? Customer experience (CX) should be a top priority for all businesses, yet many companies are still not talking about it enough. Here are the top 8 reasons why you should be talking about customer experiences.
If there’s one thing all businesses have in common, it’s that they want happy customers. It should be a no-brainer, then, that the best way to achieve this goal is by giving your customers what they really want. It sounds simple enough, but you’d be surprised how many businesses fail to do this.